Returns Policy

RETURNS POLICY

Faulty Goods can be returned within 30 days of invoice for replacement. Returns will not be accepted without prior authorisation. Defective goods will be replaced with equivalent products should the original product be out of stock.
1. The product(s) must be returned within 14 days from the date of issue of the RAN (Return Authorisation Number) number, otherwise the RAN number will be void and the product will not be accepted.
2. Any shipping costs incurred in returning product to Huntsman Ltd are the reseller’s responsibility.
3. Goods will not be accepted from the carrier unless clearly marked with Huntsman Ltd RAN number.
4. Warranty will be void unless returned in suitable packaging.
5. Failure to input the fault description will result in the request being rejected. “Faulty” will not be accepted.
6. The RAN number is only issued for the goods stated above.
7. Huntsman Ltd standard policy is to replace goods, not to offer credit in exchange for returns. Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
8. All products will be inspected for shortages; these will be noted and deducted in the case of a credit.
9. All products will be inspected for damage, in the case of a credit; no credit will be given for damaged goods.
10. “No Fault Found” goods will be returned.
The buyer is responsible for return shipping expenses under all circumstances.

Some goods are supplied with a manufacturer’s warranty. The reseller may need to contact the manufacturer directly with warranty claims. Huntsman Ltd will reasonably endeavour to assist the reseller with warranty claims.

International Returns Policy

All sales are final. Faulty Goods can be returned within 30 days of invoice for replacement. Returns will not be accepted without prior authorisation. Defective goods will be replaced with equivalent products should the original product be out of stock.
1. The product(s) must be returned within 14 days from the date of issue of the RAN number, otherwise the RAN number will be void and the product will not be accepted.
2. Any shipping costs incurred in returning product to Huntsman Ltd are the reseller’s responsibility.
3. Goods will not be accepted from the carrier unless clearly marked with a Huntsman Ltd RAN number.
4. Warranty will be void unless product(s) returned in suitable packaging.
5. Failure to input the fault description will result in the request being rejected. “Faulty” will not be accepted.
6. The RAN number is only issued for the goods stated above.
7. Huntsman Ltd standard policy is to replace goods, not to offer credit in exchange for returns. Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
8. All products will be inspected for shortages; these will be noted and deducted in the case of a pre-approved credit.
9. All products will be inspected for damage, in the case of a pre-approved credit; no credit will be given for damaged goods.
10. “No Fault Found” goods will be returned at your cost.
11. The buyer is responsible for shipping expenses under all circumstances.
12. Some goods are supplied with a manufacturer’s warranty. The reseller may need to contact the manufacturer directly with warranty claims. Huntsman Ltd will use reasonable endeavours to assist the reseller with warranty claims.

Returns Procedure

The following is a step-by-step guide on how to return products to Huntsman Ltd. Our aim is to process returns smoothly and quickly. This can only be achieved if the following procedure is used. Always use the Huntsman Ltd returns Form.

If you do not have a copy at hand, please call your account manager who will fax or email you one to you immediately.
• Fill in all sections relating to account details, including a contact name and telephone number.
• Always use our stock codes where possible; they can be obtained from our invoices or delivery notes. You should also enter the quantity to be sent back and the original invoice number for each product to be returned.
• Please describe the reason you are returning each product in the column provided. It is very important to us to monitor any faults that have occurred so that we can ensure repeated problems are eliminated.
• Email your completed Returns Form to your account manager who will arrange for you to receive a RAN (Return Authorisation Number) by email. This is your unique reference number for this set of returns and will need to be quoted with any subsequent enquiry.
• Enclose a copy of the Returns Form when returning goods and mark your RAN number clearly on the outside of the box. Boxes returned without a RAN number on the outside will not be processed.
• On receipt of the package all products will be checked. Any products found which are not Huntsman Ltd or products claimed as faulty that have no fault found will either be held or sent back at customer’s expense.
• Once completed any necessary replacements will be sent back by post and larger by next day delivery.
• All returns are dealt with in the order they arrive and we offer a one for one replacement service.
Should you have any enquires relating to returns please call 01753 682 686 and speak to your account manager.

Returns Department Contact Details

Address:
Huntsman Ltd
Returns Department
17 Willow Road
Colnbrook
Slough
SL3 0BS

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